Terms and Conditions

Last updated: April 2, 2026

1. Agreement to Terms

By accessing or using the AgencyCX website and services operated by Digital Animal ("we," "us," or "our"), you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not access our website or use our services.

2. Services

AgencyCX provides AI consulting, business automation deployment, and ongoing system management services. Our services include but are not limited to AI agent deployment, workflow automation, CRM integration, voice agent infrastructure, data intelligence systems, and performance optimization.

3. Service Tiers and Pricing

Services are offered across multiple tiers, each with a one-time setup fee and a recurring monthly fee. Pricing is subject to change. Any changes will be communicated in advance and will not affect active agreements without mutual consent. Specific deliverables, timelines, and scope for each engagement are defined in a separate service agreement provided upon booking.

4. Payment Terms

Setup fees are due prior to the commencement of work. Monthly fees are billed on the same date each month following the completion of the initial deployment. All fees are in U.S. dollars. Payments may be made via credit card, ACH, or wire transfer. Late payments may result in service suspension.

5. Cancellation and Refunds

Monthly services may be cancelled with 30 days written notice. Setup fees are non-refundable once work has commenced, except where otherwise specified in your individual service agreement. Partial months are not prorated unless otherwise agreed in writing.

6. Intellectual Property

Upon full payment, you own the AI systems, workflows, dashboards, and configurations deployed specifically for your business. The underlying technology, frameworks, proprietary methodologies, and agent architectures remain the intellectual property of Digital Animal. You may not resell, redistribute, or reverse-engineer any proprietary technology without written permission.

7. Data and Privacy

We collect and process data as necessary to deliver our services, including business information provided during onboarding, website visitor interaction data through our AI chat system, and operational data required for system optimization. We do not sell personal data to third parties. Data is processed in accordance with applicable privacy laws. For full details, refer to our Privacy Policy.

8. AI Chat Interactions

Our website features an interactive AI consultant powered by third-party AI models. Conversations with this system may be logged for lead qualification, service improvement, and CRM integration purposes. Information provided during chat interactions may be shared with our CRM system for the purpose of delivering personalized service recommendations. The AI consultant provides general business guidance and should not be considered professional legal, financial, or medical advice.

9. Third-Party Services

Our services may integrate with third-party platforms including but not limited to CRM systems, voice telephony providers, email marketing platforms, and analytics tools. We are not responsible for the availability, performance, or terms of service of third-party platforms. Your use of third-party services through our integrations is subject to those services' own terms.

10. Limitation of Liability

To the maximum extent permitted by law, Digital Animal shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of our services. Our total liability for any claim arising from or related to our services shall not exceed the total amount paid by you in the twelve months preceding the claim.

11. Disclaimer of Warranties

Our services are provided "as is" and "as available." While we strive to deliver measurable results, we do not guarantee specific business outcomes, revenue increases, or lead volumes. Performance depends on numerous factors including market conditions, business operations, and client engagement with the deployed systems.

12. Indemnification

You agree to indemnify and hold harmless Digital Animal, its officers, employees, and agents from any claims, damages, losses, or expenses arising from your use of our services, your violation of these terms, or your violation of any third-party rights.

13. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict of law provisions. Any disputes arising from these terms shall be resolved in the courts located in El Paso County, Colorado.

14. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after any changes constitutes acceptance of the revised terms.

15. Contact

For questions about these Terms and Conditions, contact us at hello@digitalanimal.io.